Featuring Five Star Electrical

Brief Background on the Contractor

Five Star Electrical, based in Canberra and also services parts of neighbouring NSW, is a highly diversified electrical contracting company. Working primarily with government and defence force organizations and agencies, Five Star Electrical provides them with services ranging from catering equipment repair, light and power reticulation to commercial and domestic maintenance work.

Five Star Electrical can have up to 13 vans on the road on any given day.

The Problem

Job cards and time sheets were often lost or not filled out correctly, causing invoices to be sent out two to three weeks after a job was completed. This was not only slowing down cash flow but was causing constant data entry for the accounts staff.

The IMS Solution

IMS is a powerful web-based tool that allows all service calls and projects to be centrally managed from the time jobs are logged into the system, right through to final invoicing.

Replacing all qualified electricians phones with an easy to use smartphone/PDA allowed them access to the IMS system, enabling them to view their tasks and record all job related data, including the time and date a task commenced and was concluded as well as materials purchased.

Third and Fourth year apprentices are now using the IMS system as well do to it's ease of use.

The Benefits to Five Star

Five Star Electrical estimates measurable gains as:

100% turnaround time on invoicing
48% increase in billable hours
95% time saved managing timesheets
50% time saved by field staff doing paperwork
20% savings in fuel costs
30% savings on phone calls

“ServiceTrack has transformed our business, making what was a tedious task, a pleasure.”
David Menegon, Director
Five Star Electrical

For the full story read the case study of Five Star Electrical at i-man.com.au