Featuring G.B. Electrical

Brief Background on the Contractor

G.B. Electrical, based in Newcastle, 160kms north of Sydney, is an electrical contracting company with 40 qualified field personnel and has gained a reputation for providing a high standard of workmanship and prompt service in residential, industrial and commercial markets.

G.B. Electrical also provides services such as installing and maintaining elevators and commercial catering equipment, Facilities Management and industrial services.

The Problem

Administration employees were overloaded with seemingly endless paperwork with their slow, cumbersome, paper-based system for recording jobs and for invoicing that often caused frustration for staff in the field.

The company needed to come into the 21st century but the systems that Director Darren Andrews had examined were either inadequate or too complicated.

The IMS Solution

G.B. Electrical needed a flexible system that was easy to use and could be adapted to each of the business units, due to complex nature of the business and in-house IT skill limitations.

Admin processes were streamlined and paperwork eliminated with an easy-to-use handheld interface. IMS ServiceTrack enabled field service personnel to add resource information and close-off jobs ready for invoicing.

It took only 2 – 5 days for G.B. Electrical units to be running with minimal teething problems, despite nervousness from some users.

The Benefits to G.B.

G.B. Electrical estimates measurable gains as:

10% increase in billable hours
50-80% time saved in invoicing
80% time saved managing timesheets
60% time saved by field technicians doing paperwork.

“With ServiceTrack our staff time on invoicing has been cut by up to 80%!”
Greg Beeton Managing Director
G.B. Electrical

For the full story read the case study of G.B. Electrical at i-man.com.au