Featuring Victorian Plumbing Services

Brief Background on the Contractor

As part of Green Plumbers Global, an international network of plumbers, Victorian Plumbing Services specialises in environmental plumbing installations such as grey water installations, rainwater tanks and solar hot-water systems for government, corporate and residential customers.

The Problem

Jason was losing at least six hours a week on each plumber due to poorly completed timesheets. Month end statements from suppliers didn’t quite marry up with what was being charged back to clients as the purchase orders were frequently lost.

Days were getting longer and longer for Jason with all his paperwork problems and some nights he was only getting home at midnight, playing havoc with the time he usually spent with his two small sons.

The IMS Solution

In 2007 Jason watched with interest as a close plumber friend checked on his staff via his PDA while having a drink in the pub. His friend was using the IMS ServiceTrack job management system.

A powerful web-based tool, IMS ServiceTrack manages jobs from a central system. Jobs keyed into the system are accessed remotely by staff in the field via their PDA/smartphones or PCs/Laptops with a 3G wireless internet connection. Entering the information direct into the system eliminates unnecessary paperwork and the time traditionally spent filling out timesheets.

Entries by plumbers also happen in real time which means that office staff can immediately feed this information into the payroll and general ledger and begin the billing process.

The Benefits to Vic Plumbing Services

What IMS ServiceTrack has meant to Vic Plumbing Services:

200% increase in productivity
100% turnaround time on invoicing
25% increase in billable hours

“IMS ServiceTrack has given me back my life. I can now leave the office at 5.30 each evening and spend some quality time with my two boys again!”
Jason Price, Owner
Vic Plumbing Services

For the full story read the case study of Victorian Plumbing Services at i-man.com.au